Privacy Policy

We may collect the following types of personal information:

• Identity details: name, date of birth, address, phone number, and email address.
• Health information: medical history, surgical history, medications, allergies, GP referral letters, clinical notes, photographs, and treatment records.
• Payment details: billing information necessary to process consultation and procedure fees.
• Enquiry information: details you provide through our website contact forms, phone calls, or email correspondence.

We collect personal information through:

• In-person consultations and clinical appointments.
• Website forms submitted through our website at drgeorginakonrat.com.au, which are processed via our CRM platform (GoHighLevel / LeadConnector).
• Phone calls and emails to our clinic.
• GP referral letters and correspondence from other health practitioners.
• Online booking systems (BookSteam) when you schedule a consultation.

We use your personal and health information to:

• Provide clinical care, including consultations, surgical procedures, and post-operative follow-up.
• Maintain your medical records as required by AHPRA and applicable health regulations.
• Process payments and manage appointment bookings.
• Communicate with you about your care, appointments, and follow-up.
• Respond to enquiries submitted through our website or by phone.
• Comply with legal and regulatory obligations, including AHPRA reporting requirements.

As a registered medical practitioner (AHPRA registration: MED0001407863), Dr Georgina Konrat is required to maintain accurate and complete health records for all patients. These records are retained in accordance with the requirements of the Health Records and Information Privacy Act 2002 (NSW).

Health records for adult patients are retained for a minimum of seven years from the date of the last entry. Records for patients who were children at the time of treatment are retained until the patient turns 25 years of age, or for seven years from the last entry, whichever is longer.

We use the following third-party services in the operation of our practice:

• GoHighLevel / LeadConnector: our CRM platform used for managing patient enquiries, communications, and appointment scheduling.
• Google Analytics: we use Google Analytics on our website to understand how visitors use our site. This data is anonymised and does not identify you personally.
• BookSteam: our online booking system for scheduling consultations.

We do not sell, rent, or trade your personal information to third parties. We may disclose your health information to other health practitioners involved in your care (such as your GP, anaesthetist, or hospital) with your consent, or where required by law.

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use Google Analytics to collect anonymised data about website usage, including pages visited, time on site, and referral sources. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Embedded content from other websites (such as videos or maps) may set their own cookies and collect data. We recommend reviewing the privacy policies of those third-party services.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access your personal and health information held by our practice.
• Request correction of any inaccurate, incomplete, or out-of-date information.
• Withdraw consent for the use of your information for purposes other than direct clinical care (subject to legal requirements).
• Make a complaint if you believe your privacy has been breached.

To make a request regarding your personal information, please contact us using the details below.

If you believe your privacy has been breached or you have a concern about how your information has been handled, we encourage you to contact our practice directly so we can address your concern.

If your concern remains unresolved, you may lodge a complaint with:

• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
• AHPRA (Australian Health Practitioner Regulation Agency): www.ahpra.gov.au
• Health Care Complaints Commission (NSW): www.hccc.nsw.gov.au

Dr Georgina Konrat

Suite 402, Level 4, 59-75 Grafton Street, Bondi Junction NSW 2022

Phone: 02 9188 1949

Email: info@drgeorginakonrat.com.au